18 June 2019   From 7 July 2019, customers will be able to get in touch with the Canal & River Trust’s customer service team seven days a week. The customer service team will now be responding to enquiries from 8am-6pm Mon-Fri, 9am-5pm Sat, and 10am-4pm Sun.  All contact channels will be open across telephone, web . . . read more

17 June 2019   The Waterways Ombudsman Committee, which oversees the running of the Waterways Ombudsman Scheme (including having the responsibility for recruitment and appointment of the Waterways Ombudsman), of which the Canal & River Trust is a member, has announced the appointment of the new Waterways Ombudsman, Sarah Daniel. Sarah, an experienced ombudsman and civil . . . read more

BOATERS ASKED TO COMMENT ON PLANS FOR REPAIR WORKS THIS WINTER The Canal & River Trust has published its draft winter maintenance programme for 2019-20 and is asking boaters to take a look and give their feedback on the plans.  Boaters can find the programme on the Trust’s website: canalrivertrust.org.uk/notices/winter.  Comments are welcome until Friday . . . read more

The Canal & River Trust’s annual national boat count shows that licence compliance on its waterways remains high with 96.5% of boaters holding a valid licence (2018: 96.9%).  This is the tenth year licence compliance has remained above 95%. The national boat count also shows how rates differ across the country, as well as changes . . . read more

CRT’s official record of the meeting are now available from their web site or by following this link – here

CANAL & RIVER TRUST SURVEYS BOATERS’ VIEWS The Canal & River Trust is introducing a new monthly survey to get boaters’ up-to-date feedback on the waterways they cruise.  The Waterway Experience survey will enable the charity to react quickly to improve boaters’ experience. Following feedback from the boating community, the Trust is also slimming down . . . read more

3 April 2019   CANAL & RIVER TRUST’S DREDGING PLANS FOR 2019-20 The Canal & River Trust is spending £8 million on dredging in the financial year 2019-20 to help keep the waterways navigable for boaters.  The comprehensive programme covers locations identified by boaters, as well as the places that need dredging every year. The Trust . . . read more

22 March 2019   STUNNING PHOTOS CAPTURE THE WONDER OF WINTER WATERWAYS Britain’s gorgeous canals and rivers have been the focus of a photography competition run by national waterways and wellbeing charity the Canal & River Trust this winter.  The charity is now sharing the stunning winning images, which capture the essence of why the nation’s . . . read more

18 March 2019 Y The Canal & River Trust has updated its Online Mooring Policy following a consultation at the end of 2017, and further review and discussion in the intervening period. There are two key areas of change.  The Trust will be ending the automatic online reduction policy, whereby the charity had previously removed . . . read more