CRT extends customer service opening hours

18 June 2019  

From 7 July 2019, customers will be able to get in touch with the Canal & River Trust’s customer service team seven days a week.

The customer service team will now be responding to enquiries from 8am-6pm Mon-Fri, 9am-5pm Sat, and 10am-4pm Sun.  All contact channels will be open across telephone, web form, email and social.

The team receives all sorts of enquiries from customers, including reports of damaged lock gates, licence enquiries, finding out if a section of canal is open, incidents of vandalism, and questions about how to get involved with volunteering and where to find information on events happening on the waterways.

Jon Horsfall, head of customer service support at Canal & River Trust, said: “Our customers have told us that it would be helpful to be able to speak to us over the weekend and I’m pleased that our customer service team will now be available seven days a week.  Many of our boaters do their cruising at the weekend, so it’s great that they’ll be able to talk to someone if they have a question or something to report when they’re out on the cut.  We think this added service will be of real value to boaters and all those who enjoy our waterways.” Boaters can get in touch with the Trust by filling out a webform, calling 0303 040 4040, tweeting @CRTcontactus or getting involved in a local user forum.

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